Ordering & Return Policy

Take care and ensure the product being purchased is the right fit before purchasing. All merchandise of any kind, including apparel, batteries, chargers, etc., bought through this site may only be returned with written permission from an authorized agent of Fullriver Battery USA. Fullriver Battery does not pay shipping costs to return any product for any reason, including warranty. All returns will incur restocking fees.  Caveat Emptor.

Only regular-priced items may be refunded. Sale items cannot be refunded. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at warranty@fullriverbattery.com.

If you need to return your charger, in all cases, you will be required to pay a $25.00 restocking fee. If we shipped the incorrect model or the reason for return was our fault in any way, the restocking fee will not apply. The restocking fee is necessary as it covers reprogramming back to the original OE default charging profile, as well as repackaging costs.

Please properly package and ship your product return to:

Fullriver Battery
3823 Mission Oaks Blvd, Suite A
Camarillo, CA 93012

If your product return is approved, you will be responsible for paying for your own shipping costs to return the item. Shipping costs are non-refundable. If after your return is received, and you are owed a refund, the original costs for shipping will be deducted from your total refund. Even items which qualify for "Free Shipping" incur a shipping fee which Fullriver Battery USA absorbs and will deduct from your final refund amount.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at warranty@fullriverbattery.com for questions related to refunds and returns:

• Main Phone: (805) 484-7900
• Main E-mail: info@fullriverbattery.com
• Headquarters Address: 3823 Mission Oaks Blvd, Suite A, Camarillo, CA 93012